Front of House / Suite Host – £30k – Top Firm

Reference number: HC/1217

London

 

ROLE OVERVIEW

Our client is looking to appoint a Front of House team member to provide an exceptional 5 star service.

EXPERIENCE

The successful candidate will have a strong Front of House / hospitality background. You should be proficient in Microsoft Word and Excel able to use you initiative and skillset to ensure all clients are looked after and left wanting to return.

PRINCIPLE TASKS 

  • Open and close facilities where required (securing the building is essential)
  • Ensuring suite are fully prepared and stocked each day
  • Keep an eye of stock levels and update Ops Manager accordingly 
  • Serving breakfast and lunch as required 
  • Preparing swipe cards for users in advance of hearings 
  • Greeting clients promptly upon arrival at main reception adhering to a high level of service 
  • Welcoming clients at drop off and receive deliveries where required 
  • Managing the switchboard for all Members and staff 
  • Taking accurate messages and ensuring they’re relayed efficiently via email to the correct person 
  • Researching future clients in advanced of arrival and providing profiles
  • Familiarisation with personal preferences for all repeat users of the centre and reflecting on the CRM database 
  • Keeping CRM database up to date 
  • Communicating with team members ensuring the hearing floors are covered at all times 
  • Organising all video / telephone conference facilities. 
  • Arranging all couriers for UK and international deliveries. 
  • Build and maintain a current, working knowledge of all policies, procedures, systems and developments, as well as general information, in order to provide visitors with information as required. 
  • Clearing away any rubbish in the suites and ensuring they remain clean and tidy at all times 
  • Ensuring the building is tidy at all times and reporting any issues / hazards
  • Assisting with restaurant bookings, travel arrangements and personal appointments.

FRONT OF HOUSE JOB DESCRIPTION

  • Assisting with the organisation of internal and external events. To include preparation of badges and itineraries 
  • Maintain close working relationships with all team members 
  • Maintain a smart appearance and comply with the company general policy with regards to dress code/uniform 
  • Ensure that an exceptional level of customer service is maintained at all times 
  • Ad hoc duties.

REMUNERATION

Salary: £30k per annum

BENEFITS 

Annual Leave: 20 days paid annual leave per annum for the first 12 month of employment increasing to 25 paid working days after that time.

Pension: Entitlement to join the firm’s pension scheme after 3 months employment. The Employer will contribute 3% of your annual salary and the Employee will contribute 5% of their annual salary in line with the Workplace Pension Scheme.

 

Contact Tony Stephenson to apply. 07377 798 001 – tony@hewetsonco.com

Job Features

Job CategoryPrivate Practice, The Bar

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